Corporate IT Solutions / CISSDM
Simplifying IT technology through customer service
THE CHALLENGE
Although Corporate IT Solutions provided end-to-end network solutions, their current internal management system didn’t accurately reflect their range of IT services.
With an overwhelming amount of platforms and ever-changing technology solutions, how do you choose not just the best but the right one for your business?
My Role & Responsibilities
Design Strategy
Brand Identity Design
UX/UI Design
The Process
Logo Development
Wireframing
Hi-Fidelity Mockups
THE PROCESS
Corporate IT Solutions made it their mission to accelerate the adoption of next-generation technologies by delivering support services that shine a spotlight on their clients’ IT challenges.
Our goal was to create a flexible, approachable, and comprehensive brand and dashboard solution that meets the following goals:
● Customer-centric. Prioritize systems analysts’ expectations and task prioritize for user flows.
● Adaptable. It must reflect our adaptability to current and emerging technologies
THE SOLUTION
A management dashboard that allows systems analysts to respond faster to requests.
Part of our guiding design principles for the management dashboard were the following brand statements.
These principles kept us aligned on the product goals and what would eventually turn into a client-facing dashboard, to eliminate design debt and anticipate future user needs.
We take a holistic approach to broadband aggregation.
We shop on behalf of our customers.
We remain carrier-agnostic to objectively approach each scenario and recommend the best solution.
Our multi-disciplinary approach allows us to quickly diagnose unexpected issues.
We’re focused on solutions, not quick fixes.
We’re a sizable organization of industry experts.
We deploy field technicians to install services across North America
We provide proactive network monitoring and management after installation
Working closely with the development team, I created a series of initial wireframe solutions that met the business requirements.
Through initial stakeholder interviews, I refined the key focus areas of the redesigned dashboard and moved into high-fidelity prototyping.
High-fidelity prototype of CISSDM Dashboard
Want to learn more about this project?
Contact me at lucy@darbydesignco.com to schedule a conversation.